How to request a certificate recovery

1. Log in to Horizon Registration Authority Interface

2. Access request recover from the drawer: My certificate or Search certificates

3. Click on request recover button

Recover Options tab

4. Fill in the information you want to add.

  • Contact_Email (string email format):
    Used if an email configuration is set. An email can be sent every time the request status change (see request lifecycle).

  • Recover comment (string regex):
    This comment appears:

    • to the approver when your request is in the pending status.

    • in the certificate info after the enrollment.

Certificate tab

5. You can also check the certificate information

Details tab

6. You can also check the certificate information

7. Once you have checked and added the information you wanted you can request the recover by clicking on the recover button

8. You will be able to see and copy the password and download the certificate PKCS#12