Monitoring

Log management

Two kind of logs are collected in EVERTRUST Cloud:

  • technical logs

  • application logs

Application logs (events) are stored in-database and signed using each instance seal secret. These logs are available to customers in the products UIs.

Technical logs include details such as WAF and reverse proxy activity, and application errors. These logs are managed and accessible only by EVERTRUST. They are used for debugging purposes by the support and also trigger alerts, managed by on-call engineers as needed.

log management
Figure 1. Log management infrastructure
Technical logs are retained for 90 days in EVERTRUST infrastructure.

Advanced monitoring

In addition to logs, EVERTRUST Cloud also collects metrics about your instance, such as:

  • license usage

  • application specific metrics, such as:

    • for Horizon: PKI connector statuses, credentials expiration

    • for Stream: keystore statuses

These metrics can be used by the support team to provide you with better contextual responses, as well as by other relevant teams (such as sales when your license is about to expire).