Mail notifications

EVERTRUST software is able to deliver e-mail notifications to users when provided with an SMTP server correctly configured to deliver mails.

Default SMTP server

EVERTRUST Cloud uses Amazon SES as its SMTP provider. The simplest (and the default) way that comes configured with every instance is an EVERTRUST-managed email address, [email protected]. This address will be enforced and won’t be customizable.

Custom sending domain

The sending domain can be customized by configuring a DKIM DNS record using a customer-managed domain containing a key that will be generated by EVERTRUST to sign emails. The "From" field will then be unlocked on the deployed Instances to allow customizing the sender identity, but the mail server will still be managed by EVERTRUST, reducing integration complexity.

It’s recommended to dedicate a subdomain of the customer’s main domain in order to identify notifications coming from third-party vendors such as EVERTRUST. If you don’t, EVERTRUST Cloud will be able to send notifications as any of your existing email accounts.

Customer-managed SMTP server

Should you need more flexibility and happen to have an internet-exposed SMTP server, Instances can be configured to use it. This solution does not require any DNS modification but requires credentials to be managed by the customer. The following information is then needed to correctly configure the Instance:

  • SMTP server host & port

  • security type (SSL, TLS…​)

  • username & password

IP whitelisting is not supported as an SMTP authentication method, username/password should always be used.